Welcome to Cloud Fusion Learning
Your go-to space for practical insights, expert guides, and hands-on examples in modern cloud technologies.
We focus on transforming customer experiences with Salesforce Service Cloud Voice, Agentforce, Digital Engagement, and more — helping you build solutions that wow your customers and grow your business.
Service Cloud Voice
Harness the power of real-time telephony integrated with your CRM for seamless customer support.
Agentforce
Empower your teams with next-gen tools that streamline operations and boost productivity.
Digital Engagement
Connect with customers across chat, messaging, and other digital channels — anytime, anywhere.
Latest Posts
Latest
Integrating Agentforce using Connections and Enabling Multilingual Support Salesforce.
In this blog, we’ll walk through how to connect Agentforce using Inbound/Outbound Omni Flows.
Published on - 7/7/2025 Read More
Latest
What Are Topics, Context/Custom Variables, and Event Logs in Agentforce Agents in Salesforce?
Agentforce uses a few key building blocks: Topics, Context/Custom Variables, and Event Logs. In this blog, we’ll break down what each of these components does and how they work together to build a high-performing agent in Salesforce.
Published on - 7/7/2025 Read More
Latest
What is an Agentforce Service Agent (ASA) in Salesforce?
This blog will walk you through what an ASA agent is, how to set it up, and how it differs from other agent types like the Employee Type Agent.
Published on - 7/7/2025 Read More
Latest
What is an Employee Type Agentforce Agent in Salesforce?
Salesforce’s Agentforce empowers organisations to build intelligent agents that streamline communication and automate tasks. Among various agent types, the Employee Type Agentforce Agent is designed specifically to assist internal employees.
Published on - 7/7/2025 Read More
Latest
How to Set Up Okta as a 3rd-Party IdP for Amazon Connect (From Salesforce Service Cloud Voice)
We set up Okta as a 3rd-party IdP so agents could log into Amazon Connect straight from Salesforce SCV. A smarter way to simplify agent login and boost security
Published on - 7/6/2025 Read More
Latest
Integrating Amazon DynamoDB with Salesforce
Learn how to integrate Salesforce with Amazon DynamoDB to create a single source of truth. Make data easy to access for your team and power custom apps using combined insights from both platforms.
Published on - 7/5/2025 Read More