Results from this tag: IDP
How to Set Up Azure as a 3rd-Party IdP for Amazon Connect (From Salesforce Service Cloud Voice)
In Service Cloud Voice, Salesforce is the default IdP for Amazon Connect. You can override it with Azure AD so agents log into Salesforce as usual but authenticate to Connect via Azure by enabling seamless SSO.
Published on - 9/2/2025 Read More
How to Set Up Okta as a 3rd-Party IdP for Amazon Connect (From Salesforce Service Cloud Voice)
We set up Okta as a 3rd-party IdP so agents could log into Amazon Connect straight from Salesforce SCV. A smarter way to simplify agent login and boost security
Published on - 7/6/2025 Read More