Results from this tag: Service Cloud Voice
Notify Agents About New Work Using Alerts in Salesforce Omni-Channel
Salesforce Omni-Channel uses browser notifications to alert agents of new work, ensuring they don’t miss tasks even if not viewing the widget. Learn how these smart alerts work.
Published on - 7/5/2025 Read More
Introduction to Unified Routing in Salesforce
Salesforce Unified Routing streamlines work by using a single smart engine to route calls, chats, and cases to the best agent based on skills and capacity—boosting speed, efficiency, and customer satisfaction.
Published on - 7/5/2025 Read More