Welcome to Cloud Fusion Learning
Your go-to space for practical insights, expert guides, and hands-on examples in modern cloud technologies.
We focus on transforming customer experiences with Salesforce Service Cloud Voice, Agentforce, Digital Engagement, and more — helping you build solutions that wow your customers and grow your business.
Service Cloud Voice
Harness the power of real-time telephony integrated with your CRM for seamless customer support.
Agentforce
Empower your teams with next-gen tools that streamline operations and boost productivity.
Digital Engagement
Connect with customers across chat, messaging, and other digital channels — anytime, anywhere.
Latest Posts
Turn Voice Into Action: Using Conversation Intelligence Rules to Drive Next Best Actions in Salesforce
Show real-time suggestions to agents in Salesforce when customers say keywords like “escalate” or “happy” during calls! Use intelligence signals + flows + emojis to boost productivity and experience.
Published on - 7/31/2025 Read More
How to Send AI-Generated Post Contact Summaries from Amazon Connect to Salesforce
Send AI-generated post-call summaries from Amazon Connect to Salesforce by enabling Contact Lens, using a Lambda to push data to a custom Apex REST endpoint, and storing it on the VoiceCall object.
Published on - 7/30/2025 Read More
Integrating Agentforce using Connections and Enabling Multilingual Support Salesforce.
In this blog, we’ll walk through how to connect Agentforce using Inbound/Outbound Omni Flows.
Published on - 7/7/2025 Read More
What Are Topics, Context/Custom Variables, and Event Logs in Agentforce Agents in Salesforce?
Agentforce uses a few key building blocks: Topics, Context/Custom Variables, and Event Logs. In this blog, we’ll break down what each of these components does and how they work together to build a high-performing agent in Salesforce.
Published on - 7/7/2025 Read More
What is an Agentforce Service Agent (ASA) in Salesforce?
This blog will walk you through what an ASA agent is, how to set it up, and how it differs from other agent types like the Employee Type Agent.
Published on - 7/7/2025 Read More
What is an Employee Type Agentforce Agent in Salesforce?
Salesforce’s Agentforce empowers organisations to build intelligent agents that streamline communication and automate tasks. Among various agent types, the Employee Type Agentforce Agent is designed specifically to assist internal employees.
Published on - 7/7/2025 Read More