Results from this tag: AWS
How to Send AI-Generated Post Contact Summaries from Amazon Connect to Salesforce
Send AI-generated post-call summaries from Amazon Connect to Salesforce by enabling Contact Lens, using a Lambda to push data to a custom Apex REST endpoint, and storing it on the VoiceCall object.
Published on - 7/30/2025 Read More
How to Set Up Okta as a 3rd-Party IdP for Amazon Connect (From Salesforce Service Cloud Voice)
We set up Okta as a 3rd-party IdP so agents could log into Amazon Connect straight from Salesforce SCV. A smarter way to simplify agent login and boost security
Published on - 7/6/2025 Read More
Integrating Amazon DynamoDB with Salesforce
Learn how to integrate Salesforce with Amazon DynamoDB to create a single source of truth. Make data easy to access for your team and power custom apps using combined insights from both platforms.
Published on - 7/5/2025 Read MoreAdvertisement
How to Find Whitelisted Countries for Outbound Calls in Service Cloud Voice + Amazon Connect
Learn how to check which countries are whitelisted for outbound calls in Service Cloud Voice with Amazon Connect. Ensure smooth global dialing by understanding these settings and exploring helpful resources for outbound call configurations.
Published on - 7/5/2025 Read More
Fixing Outbound Calling Issues in Salesforce SCV + Amazon Connect: Common Errors & How to Resolve Them
Outbound calls in Salesforce SCV + Amazon Connect may fail due to missing whitelists or wrong queue setup. This guide explains common issues, what they mean, and how to fix them for smooth calling.
Published on - 7/5/2025 Read More