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Setting Up Einstein Service Replies with Messaging in Salesforce.
Einstein Service Replies leverages generative AI to suggest relevant, personalized responses to support agents, enhancing productivity and customer experience. In this blog we will discuss how to set it up and what are the prerequisites.
Published on - 7/8/2025 Read More
Integrating Agentforce using Connections and Enabling Multilingual Support Salesforce.
In this blog, we’ll walk through how to connect Agentforce using Inbound/Outbound Omni Flows.
Published on - 7/7/2025 Read More
What Are Topics, Context/Custom Variables, and Event Logs in Agentforce Agents in Salesforce?
Agentforce uses a few key building blocks: Topics, Context/Custom Variables, and Event Logs. In this blog, we’ll break down what each of these components does and how they work together to build a high-performing agent in Salesforce.
Published on - 7/7/2025 Read MoreAdvertisement
What is an Agentforce Service Agent (ASA) in Salesforce?
This blog will walk you through what an ASA agent is, how to set it up, and how it differs from other agent types like the Employee Type Agent.
Published on - 7/7/2025 Read More
What is an Employee Type Agentforce Agent in Salesforce?
Salesforce’s Agentforce empowers organisations to build intelligent agents that streamline communication and automate tasks. Among various agent types, the Employee Type Agentforce Agent is designed specifically to assist internal employees.
Published on - 7/7/2025 Read More
How to Set Up Okta as a 3rd-Party IdP for Amazon Connect (From Salesforce Service Cloud Voice)
We set up Okta as a 3rd-party IdP so agents could log into Amazon Connect straight from Salesforce SCV. A smarter way to simplify agent login and boost security
Published on - 7/6/2025 Read MoreAdvertisement