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Integrating Agentforce using Connections and Enabling Multilingual Support Salesforce.
In this blog, we’ll walk through how to connect Agentforce using Inbound/Outbound Omni Flows.
Published on - 7/7/2025 Read More
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What Are Topics, Context/Custom Variables, and Event Logs in Agentforce Agents in Salesforce?
Agentforce uses a few key building blocks: Topics, Context/Custom Variables, and Event Logs. In this blog, we’ll break down what each of these components does and how they work together to build a high-performing agent in Salesforce.
Published on - 7/7/2025 Read More
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What is an Agentforce Service Agent (ASA) in Salesforce?
This blog will walk you through what an ASA agent is, how to set it up, and how it differs from other agent types like the Employee Type Agent.
Published on - 7/7/2025 Read MoreAdvertisement
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What is an Employee Type Agentforce Agent in Salesforce?
Salesforce’s Agentforce empowers organisations to build intelligent agents that streamline communication and automate tasks. Among various agent types, the Employee Type Agentforce Agent is designed specifically to assist internal employees.
Published on - 7/7/2025 Read More
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How to Set Up Okta as a 3rd-Party IdP for Amazon Connect (From Salesforce Service Cloud Voice)
We set up Okta as a 3rd-party IdP so agents could log into Amazon Connect straight from Salesforce SCV. A smarter way to simplify agent login and boost security
Published on - 7/6/2025 Read More
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Integrating Amazon DynamoDB with Salesforce
Learn how to integrate Salesforce with Amazon DynamoDB to create a single source of truth. Make data easy to access for your team and power custom apps using combined insights from both platforms.
Published on - 7/5/2025 Read MoreAdvertisement