Results from this tag: Service Cloud Voice
How to Set Up Okta as a 3rd-Party IdP for Amazon Connect (From Salesforce Service Cloud Voice)
We set up Okta as a 3rd-party IdP so agents could log into Amazon Connect straight from Salesforce SCV. A smarter way to simplify agent login and boost security
Published on - 7/6/2025 Read More
Integrating Amazon DynamoDB with Salesforce
Learn how to integrate Salesforce with Amazon DynamoDB to create a single source of truth. Make data easy to access for your team and power custom apps using combined insights from both platforms.
Published on - 7/5/2025 Read More
How to Find Whitelisted Countries for Outbound Calls in Service Cloud Voice + Amazon Connect
Learn how to check which countries are whitelisted for outbound calls in Service Cloud Voice with Amazon Connect. Ensure smooth global dialing by understanding these settings and exploring helpful resources for outbound call configurations.
Published on - 7/5/2025 Read MoreAdvertisement
Fixing Outbound Calling Issues in Salesforce SCV + Amazon Connect: Common Errors & How to Resolve Them
Outbound calls in Salesforce SCV + Amazon Connect may fail due to missing whitelists or wrong queue setup. This guide explains common issues, what they mean, and how to fix them for smooth calling.
Published on - 7/5/2025 Read More
Notify Agents About New Work Using Alerts in Salesforce Omni-Channel
Salesforce Omni-Channel uses browser notifications to alert agents of new work, ensuring they don’t miss tasks even if not viewing the widget. Learn how these smart alerts work.
Published on - 7/5/2025 Read More
Introduction to Unified Routing in Salesforce
Salesforce Unified Routing streamlines work by using a single smart engine to route calls, chats, and cases to the best agent based on skills and capacity—boosting speed, efficiency, and customer satisfaction.
Published on - 7/5/2025 Read MoreAdvertisement