Welcome to Cloud Fusion Learning
Your go-to space for practical insights, expert guides, and hands-on examples in modern cloud technologies.
We focus on transforming customer experiences with Salesforce Service Cloud Voice, Agentforce, Digital Engagement, and more — helping you build solutions that wow your customers and grow your business.
Service Cloud Voice
Harness the power of real-time telephony integrated with your CRM for seamless customer support.
Agentforce
Empower your teams with next-gen tools that streamline operations and boost productivity.
Digital Engagement
Connect with customers across chat, messaging, and other digital channels — anytime, anywhere.
Latest Posts
How to Find Whitelisted Countries for Outbound Calls in Service Cloud Voice + Amazon Connect
Learn how to check which countries are whitelisted for outbound calls in Service Cloud Voice with Amazon Connect. Ensure smooth global dialing by understanding these settings and exploring helpful resources for outbound call configurations.
Published on - 7/5/2025 Read More
Fixing Outbound Calling Issues in Salesforce SCV + Amazon Connect: Common Errors & How to Resolve Them
Outbound calls in Salesforce SCV + Amazon Connect may fail due to missing whitelists or wrong queue setup. This guide explains common issues, what they mean, and how to fix them for smooth calling.
Published on - 7/5/2025 Read More
Notify Agents About New Work Using Alerts in Salesforce Omni-Channel
Salesforce Omni-Channel uses browser notifications to alert agents of new work, ensuring they don’t miss tasks even if not viewing the widget. Learn how these smart alerts work.
Published on - 7/5/2025 Read More
Introduction to Unified Routing in Salesforce
Salesforce Unified Routing streamlines work by using a single smart engine to route calls, chats, and cases to the best agent based on skills and capacity—boosting speed, efficiency, and customer satisfaction.
Published on - 7/5/2025 Read More